Terms and Conditions – Refund, Cancellation, and Exchange Policy
Preamble – Applicability of Terms and Conditions
These Terms and Conditions, including the Refund, Cancellation, and Exchange Policy, apply to all purchases made from:
FNS Manufacturers
Al Kait Al Jamil Tailoring and Embroidery LLC
FNS Manufacturers is the legal owner of Al Kait Al Jamil Tailoring and Embroidery LLC. Accordingly, all provisions, obligations, and rights set forth herein shall apply equally and in full to both entities. All references to “the Company” in these Terms and Conditions shall be deemed to include both FNS Manufacturers and Al Kait Al Jamil Tailoring and Embroidery LLC.
By placing an order, the customer acknowledges and agrees to abide by all terms and conditions outlined herein.
1. General Terms and Conditions
All sales are final; refunds are not applicable.
Order processing commences within 48 hours of placement.
Cancellations must be requested within 48 hours of order placement.
Refer to the Refund and Cancellation (R&C) Policy for the cancellation procedure.
Cancellations requested after 48 hours will not be accepted; refunds will not be issued.
Resolvable issues will be addressed via a resolution procedure.
Any approved refunds are subject to deductions for taxes, foreign exchange rates, and other charges.
Partial payments are accepted only for orders of 500 pieces or invoices exceeding USD 3,000.
Payment terms: 70% advance, 30% due at delivery.
The Company is not responsible for third-party shipping charges.
Peak season delays may occur; customers will be notified in advance.
Customers are strongly advised to place orders well in advance of holidays and peak periods (e.g., Christmas, Easter, Eid, Halloween).
High-cost fabrics: updated price lists and revised quotations will be provided.
Project delays exceeding three months will result in revised pricing.
Unclaimed goods: stored for a maximum of 91 days; after which items may be disposed of or handled at the Company’s discretion.
Refund or compensation requests are not accepted after three months from project initiation.
2. Return and Refund Policy
Refunds are not provided for projects already in progress or near completion.
All samples are final sale; no refunds or store credits are allowed.
Sample disputes will not result in a refund; samples are only representations of final products.
Customers must inspect and retrieve goods from the Company store. Claims after delivery are not accepted.
For local courier deliveries, customers have 3 days to report damage or request an exchange.
Sample dress alterations are available at additional cost. Only one sample per order is permitted.
Order cancellations:
Must be submitted in writing and approved by the Company.
Applies only to projects that have not commenced.
Merchandise returns for exchange: customer bears return shipping costs.
Defective goods must be returned for replacement or refund.
Claims for damaged or defective items must be reported within 3 days of receipt.
Shipping, handling, embroidery, and fabric costs are non-refundable.
Merchandise exchanges with price differences: the customer is responsible for additional costs.
Refunds/exchanges processed within 30 days of receipt.
Processing times may vary depending on return volume.
3. Design Modification Terms and Conditions
Design changes after the initial sample must be submitted via email.
Requested modifications are subject to review and may adjust the invoice.
Modifications will only be implemented after payment terms are agreed upon.
WhatsApp messages cannot serve as formal modification instructions. Email confirmation is mandatory.
Only one design change request per sample is permitted.
Work will commence only after receiving email confirmation of requested changes.
4. Retail Refund and Exchange Policy
4.1 General Policy
Applies to all purchases from the Company.
By purchasing, customers agree to these terms.
4.2 Eligibility for Refund and Exchange
Proof of purchase required (receipt/order confirmation).
Applies only to products purchased directly from the Company.
4.3 Refund Policy
Refunds for defective, damaged, or significantly misdescribed products.
Requests must be made within 3 days of delivery.
Refunds issued via original payment method or store credit, at Company’s discretion.
Shipping and handling charges are non-refundable.
4.4 Exchange Policy
Exchanges allowed for wrong size or improper fit, subject to availability.
Requests within 14 days of purchase.
Customer responsible for price difference for higher-priced exchanges; store credit issued for lower-priced exchanges.
Items must be unworn, unwashed, with original tags.
4.5 Return Process
Contact support@fabricnsew.com to initiate return.
Customer service provides instructions and forms.
Customers responsible for secure shipping; trackable methods recommended.
Return shipping costs borne by customer.
4.6 Inspection and Approval
All returns inspected upon receipt.
Refunds/exchanges processed only if items meet eligibility criteria.
Company reserves the right to refuse refunds/exchanges for misuse, damage, or non-compliance.
4.7 Final Sale Items
Certain items may be final sale and non-refundable/non-exchangeable.
Clearly marked during purchase.
4.8 Policy Updates
Company reserves the right to modify this policy at any time.
Changes are effective immediately upon posting on the Company website.
5. Non-Payment Clause
Payment Obligation: The Customer acknowledges and agrees to make all payments in accordance with the terms specified in the invoice or purchase agreement.
Default: In the event that the Customer fails to make full payment by the due date, such failure shall constitute a material breach of this Agreement.
Company’s Rights: Upon non-payment, the Company reserves the right, at its sole discretion, to:
Retain possession of all goods produced for the Customer;
Sell, dispose of, or otherwise handle the goods in order to recover any outstanding amounts, including costs, damages, and losses incurred due to non-payment.
Intellectual Property and Confidentiality: In such scenarios, any obligations under Non-Disclosure Agreements (NDAs), copyright protections, brand logos, trademarks, or other intellectual property rights shall not restrict the Company from selling or disposing of the goods. The Customer expressly waives any claim against the Company in relation to such intellectual property rights for the purpose of recovering unpaid amounts.
Recovery of Losses: The Customer shall remain liable for any shortfall between the resale proceeds and the total amount owed, including all costs, legal fees, and associated expenses incurred by the Company in recovering the debt.
No Waiver: The exercise of any of the rights under this clause shall not constitute a waiver of any other rights or remedies available to the Company under applicable law.